Effective Date: 2023-12-05
Thank you for choosing TrulyCambodian. We strive to provide a quality experience across our web and mobile platforms. Please review our refund policy carefully.
Effective Date: 2023-12-05
Thank you for choosing TrulyCambodian. We strive to provide a quality experience across our web and mobile platforms. Please review our refund policy carefully.
All payments made through Rometic, including but not limited to premium memberships, boosts, and other in-app purchases, are non-refundable. This applies whether the purchase was made via:
If your purchase was made through the Apple App Store or Google Play Store, refund requests must be made directly through those platforms. We do not have the ability to issue refunds for purchases made via Apple or Google.
If you purchased a subscription or service directly through our website and believe you were charged in error, please contact our support team within 48 hours of the charge. We will review refund requests on a case-by-case basis, especially in cases involving:
Contact: support@trulycambodian.com
You may cancel your subscription at any time through your app store account or through your account settings on our website. Canceling a subscription will prevent future charges, but does not result in a refund for the current billing period.
In rare cases, we may offer a refund if required by law, or due to specific issues beyond the user's control (e.g., fraudulent charges, account compromise). These cases will be handled individually.
Filing a chargeback or dispute without first contacting our support team may result in account suspension or termination. We encourage all users to reach out to us first to resolve any issues.
We value our community and are committed to providing a safe, reliable, and fair experience. If you have any questions about this policy, feel free to reach out.